Career Solutions Specialist Internship in Bangalore at SkillOrbit

Selected intern's day-to-day responsibilities include:

1. Interact with prospective learners to assess their career aspirations, educational needs, and skill development goals. Identify suitable programs and guide interested candidates towards completing their admissions.
2. Handle the assigned portfolio of leads through telephone calls, WhatsApp, emails, and other communication methods. Maintain regular contact with prospects, follow up on pending enquiries, and track their movement through the enrollment process.
3. Explain course offerings, program advantages, fee details, and potential career opportunities to prospective students. Address their questions, clarify concerns, and provide relevant information to help them select suitable programs.
4. Drive enrollment numbers and revenue generation by meeting assigned sales targets, converting qualified leads, and contributing to the achievement of departmental objectives.
5. Maintain communication with newly enrolled students to ensure a smooth transition into their chosen programs. Coordinate with internal stakeholders to resolve admission-related queries, onboarding requirements, and other student concerns.
6. Liaise with Operations, Product, Training, and Support teams to address student issues, facilitate effective problem resolution, and ensure a consistent standard of service throughout the student journey.
7. Gather student and prospect feedback to identify common concerns, barriers to enrollment, and emerging market preferences. Share relevant observations to strengthen counselling practices, improve sales communication, and enhance conversion performance.
8. Keep detailed records of prospect interactions, communication history, follow-up activities, lead status, and enrollment results. Track sales performance and submit timely reports on progress and target achievement to the reporting manager.

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