Customer Service Executive Internship in Mumbai at Mahindra Logistics Limited
Customer Service Executive
Mahindra Logistics LimitedLocation(s): Mumbai
Start Date10 Jul - 21 Jul' 25
Duration6 Months
StipendRs. ₹ 20,000 /month
Posted On9 Jun '25
Apply By21 Jul' 25
DESCRIPTION
About the internship
This role is part of our Igniting Pride Internship program, where diverse talent fuels business growth. For LGBTQIA+ professionals, this 6-month paid internship offers hands-on experience, mentorship, and the chance to make a real impact.
The Corporate Booking Executive is responsible for end-to-end coordination of corporate travel bookings, ensuring timely confirmation, vehicle assignment, vendor coordination, and proactive trip tracking. This role demands meticulous execution, timely communication, and high responsiveness to meet service level agreements (SLAs) for corporate travel needs.
Booking management:
1. Confirm bookings within defined minutes of request.
2. Accept booking requests in CRM/TravelsMate within defined TAT
3. Share vehicle and driver details with travelers 6 hours prior to the trip.
Vendor coordination
1. Send booking requests to vendors within the defined TAT.
2. Follow up for vendor acknowledgment within SLA timelines.
3. Coordinate with vendors to ensure timely dispatch of vehicle details.
Execution and trip tracking:
1. Conduct driver tracking and complete the video audit as per the defined timeline prior to pickup.
2. Ensure pickup reach is tracked and verified within the defined minutes before the scheduled time.
Platform-specific responsibilities: Monitor and manage advance bookings on TravelsMate.
Step up. Be seen. Be heard. Let's spark something extraordinary together.
The Corporate Booking Executive is responsible for end-to-end coordination of corporate travel bookings, ensuring timely confirmation, vehicle assignment, vendor coordination, and proactive trip tracking. This role demands meticulous execution, timely communication, and high responsiveness to meet service level agreements (SLAs) for corporate travel needs.
Booking management:
1. Confirm bookings within defined minutes of request.
2. Accept booking requests in CRM/TravelsMate within defined TAT
3. Share vehicle and driver details with travelers 6 hours prior to the trip.
Vendor coordination
1. Send booking requests to vendors within the defined TAT.
2. Follow up for vendor acknowledgment within SLA timelines.
3. Coordinate with vendors to ensure timely dispatch of vehicle details.
Execution and trip tracking:
1. Conduct driver tracking and complete the video audit as per the defined timeline prior to pickup.
2. Ensure pickup reach is tracked and verified within the defined minutes before the scheduled time.
Platform-specific responsibilities: Monitor and manage advance bookings on TravelsMate.
Step up. Be seen. Be heard. Let's spark something extraordinary together.
Skill(s) required
Analytical Thinking
Data Analysis
Effective Communication
Employment engagement
Google Sheets
MS-Excel
Problem Solving
Research and Analytics
Time Management
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 10th Jul'25 and 21st Jul'25
3. are available for duration of 6 months
4. have relevant skills and interests
Other requirements
1. Candidates who have completed graduation
1. Eye for detail to ensure accurate documentation
2. Analytical skills to interpret data and plan actions
3. Process-oriented for handling expiry and compliance
4. Proficient in Excel or Google Sheets
5. Basic knowledge of B2C logistics (preferred)
6. Good communication for team coordination
7. Problem-solving skills for quick issue resolution
Additional information
1. This opportunity is exclusively open to candidates who identify as members of the LGBTQIA+ community.
2. This is an immediate joining opportunity, and the candidate must be available for a 6-month, in-office internship.
2. This is an immediate joining opportunity, and the candidate must be available for a 6-month, in-office internship.
Number of openings
5
About Mahindra Logistics Limited
Our promoter, Mahindra, and Mahindra Limited, through its logistics division, Mahindra Logistics, undertook the business of providing logistics solutions, warehousing, freight forwarding, and supply chain services. Our technology enabled the asset-light business model allows for scalability of services as well as the flexibility to develop and offer customized logistics solutions across a diverse set of industries. Mahindra Logistics operates in two distinct business segments: Supply Chain Management (SCM) and corporate People Transport Solutions (PTS).
Activity on Internshala
Hiring since June 2024
16 opportunities posted
1 candidate hired
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