Customer Care Executive Internship in Jaipur at Coitonic Company
Customer Care Executive
Coitonic CompanyLocation(s): JaipurStart DateImmediately
Duration5 Months
StipendRs. ₹ 6,000 - 8,000 /month
Posted On13 Dec '25
Apply By12 Jan' 26
DESCRIPTION
About the internship
Selected intern's day-to-day responsibilites include:
A. Customer Support
1. Handle customer queries via WhatsApp, calls, email, Instagram DMs, and chatbot.
2. Provide solutions related to order status, size issues, returns, exchanges, and cancellations.
3. Maintain a professional, polite, and friendly communication style.
B. Order & Return Assistance:
1. Update customers on their order status (Packed, Shipped, Delivered, RTO).
2. Process returns, exchanges, refunds, and follow up with logistics teams.
3. Coordinate with the warehouse to resolve missing product or delay issues.
C. Complaint Resolution:
1. Identify and resolve customer complaints quickly.
2. Escalate issues to management or operations if needed.
3. Maintain customer satisfaction and retention.
D. Data & Reporting:
1. Update CRM/ERP with customer interactions.
2. Prepare daily reports of queries handled, issues resolved, and pending cases.
3. Track repetitive issues and suggest improvements.
A. Customer Support
1. Handle customer queries via WhatsApp, calls, email, Instagram DMs, and chatbot.
2. Provide solutions related to order status, size issues, returns, exchanges, and cancellations.
3. Maintain a professional, polite, and friendly communication style.
B. Order & Return Assistance:
1. Update customers on their order status (Packed, Shipped, Delivered, RTO).
2. Process returns, exchanges, refunds, and follow up with logistics teams.
3. Coordinate with the warehouse to resolve missing product or delay issues.
C. Complaint Resolution:
1. Identify and resolve customer complaints quickly.
2. Escalate issues to management or operations if needed.
3. Maintain customer satisfaction and retention.
D. Data & Reporting:
1. Update CRM/ERP with customer interactions.
2. Prepare daily reports of queries handled, issues resolved, and pending cases.
3. Track repetitive issues and suggest improvements.
Skill(s) required
Customer Support
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 12th Dec'25 and 16th Jan'26
3. are available for duration of 5 months
4. are from Jaipur only
5. have relevant skills and interests
Number of openings
2
About Coitonic Company
We at Coitonic strive to give you every push you need to get to those dreams! Putting on gear that not only offers enhanced performance but gives you the confidence to show up each day, every day - that is what we dedicate our entire energies to!
Activity on Internshala
Hiring since November 2025
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