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Customer Champion Internship in Mumbai at The Souled Store

Customer Champion
The Souled StoreLocation(s): Mumbai
The Souled Store
Start DateImmediately
Duration3 Months
StipendRs. ₹ 10,000 /month
Posted On8 Aug '25
Apply By20 Aug' 25
DESCRIPTION

About the internship

We are looking for a proactive and detail-oriented Customer Champion Intern to support our Returns Management Team. The role involves reaching out to customers to understand reasons behind product returns, with a focus on high-value or frequently returned categories. The insights gathered will help us identify patterns and improve our product and service offerings.

Selected intern's day-to-day responsibilities include:

1- Make outbound calls to customers who have returned products
2- Collect and document feedback on return reasons
3- Focus on analyzing high-category returns (e.g. expensive or frequently returned items)
4- Maintain detailed and organized call logs and return reasons
5- Share key insights or recurring patterns with the team
6- Coordinate with internal teams for deeper return analysis

Skills Required:

1- Excellent communication and interpersonal skills
2- Strong listening skills and attention to detail
3- Good research and data tracking abilities
4- Basic Excel or Google Sheets knowledge is a plus
5- Ability to work independently and manage time effectively

Skill(s) required

Effective Communication MS-Excel

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 1st Aug'25 and 5th Sep'25

3. are available for duration of 3 months

4. have relevant skills and interests

Perks

Certificate Flexible work hours Informal dress code 5 days a week Free snacks & beverages

Number of openings

2

About The Souled Store

The Souled Store is a youth lifestyle brand that started in 2013. Over the last 8 years, we have carved a niche in the pop culture and licensed merchandise space. With properties like Disney, Warner Brothers, WWE, Viacom, Cartoon Network, and more, The Souled Store has grown to become India's brand for licensed merchandise. The Souled Store was born out of the idea of loving what you do. Our philosophy is that life is short - do not spend it doing something you do not like. There are too many Monday mornings, and you cannot go dreading every single one of them. Over the years, we have built a strong team of like-minded pop culture enthusiasts who are committed to catering to fellow fans with all their heart and soul.
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