Customer Champion Internship in Mumbai at The Souled Store

We are looking for a proactive and detail-oriented Customer Champion Intern to support our Returns Management Team. The role involves reaching out to customers to understand reasons behind product returns, with a focus on high-value or frequently returned categories. The insights gathered will help us identify patterns and improve our product and service offerings.

Selected intern's day-to-day responsibilities include:

1- Make outbound calls to customers who have returned products
2- Collect and document feedback on return reasons
3- Focus on analyzing high-category returns (e.g. expensive or frequently returned items)
4- Maintain detailed and organized call logs and return reasons
5- Share key insights or recurring patterns with the team
6- Coordinate with internal teams for deeper return analysis

Skills Required:

1- Excellent communication and interpersonal skills
2- Strong listening skills and attention to detail
3- Good research and data tracking abilities
4- Basic Excel or Google Sheets knowledge is a plus
5- Ability to work independently and manage time effectively

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