Customer Delight Internship in Mumbai at Apport Software Solutions
Customer Delight
Apport Software Solutions Private LimitedLocation(s): Mumbai
Start DateImmediately
Duration6 Months
StipendRs. ₹ 7,000 - 10,000 /month
Posted On9 Sep '26
Apply By9 Oct' 26
DESCRIPTION
About the internship
Selected intern's day-to-day responsibilities include:
1. Support the Customer Success team in successfully onboarding new clients.
2. Identify and understand client needs while ensuring their questions and concerns are addressed promptly.
3. Work closely with cross-functional teams such as Sales, Product, and Support to ensure a seamless customer experience.
4. Monitor customer engagement, collect feedback, and identify opportunities for improvement.
5. Maintain relevant reports, records, and documentation related to customer interactions.
1. Support the Customer Success team in successfully onboarding new clients.
2. Identify and understand client needs while ensuring their questions and concerns are addressed promptly.
3. Work closely with cross-functional teams such as Sales, Product, and Support to ensure a seamless customer experience.
4. Monitor customer engagement, collect feedback, and identify opportunities for improvement.
5. Maintain relevant reports, records, and documentation related to customer interactions.
Skill(s) required
Client Interaction
Client Relationship Management (CRM)
Community Management
Organizational Development
Problem Solving
Time Management
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 8th Sep'26 and 13th Oct'26
3. are available for duration of 6 months
4. are from Mumbai only
5. have relevant skills and interests
Other requirements
1. Students currently pursuing BTech, BCA or related fields are preferred.
2. Strong communication and problem-solving skills.
3. Good organizational and multitasking abilities.
4. A customer-first attitude with eagerness to learn.
Perks
Certificate
Number of openings
4
About Apport Software Solutions Private Limited
Apport Software Solutions Private Limited is a dynamic and innovative SaaS-based product company offering conversational commerce and empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp. QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce. DoubleClick is a mobile-first conversational CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting, analytics, a bot studio, commerce and cataloging, chatbots, and role-based access.
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