Customer Experience Specialist Internship in Mumbai at Anakin Management Consultants. .

As an experience specialist, you will be working in a diverse and knowledgeable Experience Team to ensure you deliver exceptional customer service at the Samsung Flagship Store. Reporting to the experience management team, your role will be focused on ensuring that every customer entering the store enjoys a memorable, personalized experience. Your technical skills will be essential in delivering top-notch product demonstrations and showcasing the unique features and benefits of Samsung products.

Selected intern's day-to-day responsibilities include:

Provide exceptional customer service in line with company standards:
1. Engage with customers in a welcoming and professional manner, demonstrating both extensive product knowledge and a determination to find positive solutions, whilst being a powerful advocate of the Samsung brand
2. Continuously build your product knowledge and keep updated on any product developments, with the support of the in-store training team
3. Help customers stay connected through effective live demonstrations and explanations of our connected living products and services
4. Generate sales in line with the brand guidelines
5. To support all Samsung Flagship Store operational policies and processes with excellence, exceeding customers' expectations, and upholding our brand

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