Customer Service/Customer Support Internship in Jaipur at Mr n Mrs Pet
Customer Service/Customer Support
Mr n Mrs PetLocation(s): Jaipur
DESCRIPTION
About the internship
We're looking for a friendly, patient, and proactive customer support intern who can help pet parents feel confident, informed, and supported through every step of their journey. Your role is to assist customers with their questions, guide them to the right pet, solve problems, and ensure they have a pawsitive experience from start to finish. And if you're great at what you do? We're ready to offer you a full-time role after your internship!
Selected intern's day-to-day responsibilities include:
1. Be the first point of contact for customers via calls, WhatsApp, and chat
2. Understand customer needs and guide them with accurate, friendly, and helpful responses
3. Answer questions about pets, care requirements, pricing, availability, and more
4. Coordinate with internal teams to ensure smooth order and service experiences
5. Handle concerns or complaints with patience and empathy, always putting the customer (and the pet) first
6. Keep records updated and follow up like a champ
7. Help customers feel heard, helped, and happy
If you're patient, passionate, and ready to make a difference in the lives of pets and people, this might be your perfect next step. Stop scrolling- start supporting. Apply now and let's make pet parenting better, together!
Skill(s) required
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 13th Dec'25 and 17th Jan'26
3. are available for duration of 6 months
4. have relevant skills and interests
Other requirements
1. Experience: 0–2 years in customer support, service, or communication-based roles (freshers welcome)
2. Education: Any graduate degree; good communication skills are more important than fancy papers
3. People skills: You love talking to people and helping them, whether it's calming concerns or clarifying doubts
4. Communication: Clear, polite, and professional- especially over the phone and chat
5. Tech comfort: Basic knowledge of WhatsApp Business, Google Sheets, CRM tools, or a willingness to learn
6. Pet lover bonus: If you’ve ever baby-talked to a puppy or shared your bed with a cat, you’ll fit right in
Perks
1. Fun team: Work with a bunch of pet-obsessed, helpful, and slightly quirky humans
2. In-office role: Based out of our lively office in Malviya Nagar, Jaipur
3. Real growth: Perform well, and we’ll offer you a full-time position with a better paycheck and more perks
4. Learning every day: Learn about pets, customer psychology, and how to build genuine connections
5. Work days: 6 days/week
6. Stipend: Paid, with a strong path to a full-time design role if you shine
7. Learning: Real-world experience, mentorship, and a say in how the brand looks online