Customer Service/Customer Support Internship in Karad at Prisms
Customer Service/Customer Support
PrismsLocation(s): Karad (Hybrid)
Start DateImmediately
Duration6 Months
StipendRs. ₹ 10,000 - 15,000 /month
Posted On22 Jun '26
Apply By22 Jul' 26
DESCRIPTION
About the internship
We are looking for a dedicated 'Customer Support Executive' to assist schools and colleges using our ERP software. The role involves resolving issues, guiding users, handling tickets/calls, and ensuring smooth product usage.
Selected intern's day-to-day responsibilities include:
1. Provide support to schools/colleges for our ERP software.
2. Handle customer queries via call, WhatsApp, email, and ticketing system.
3. Troubleshoot issues and coordinate with the technical team for resolutions.
4. Maintain daily follow-up logs and close tickets within timelines.
5. Guide users on product features and ensure a smooth onboarding.
6. Prepare daily activity reports.
7. On-site Training.
Selected intern's day-to-day responsibilities include:
1. Provide support to schools/colleges for our ERP software.
2. Handle customer queries via call, WhatsApp, email, and ticketing system.
3. Troubleshoot issues and coordinate with the technical team for resolutions.
4. Maintain daily follow-up logs and close tickets within timelines.
5. Guide users on product features and ensure a smooth onboarding.
6. Prepare daily activity reports.
7. On-site Training.
Skill(s) required
English Proficiency (Spoken)
Microsoft 365
Problem Solving
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 20th Jun'26 and 25th Jul'26
3. are available for duration of 6 months
4. are from Karad only
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Good communication skills (English preferred).
2. Basic computer knowledge (Excel, Email, CRM tools).
3. Patience and problem-solving attitude.
4. Ability to handle multiple customer queries.
5. Prior experience in customer support is preferred (not mandatory).
6. individuals from any field can apply
Perks
Certificate
Letter of recommendation
Informal dress code
Number of openings
2
About Prisms
We are a technology organization working in multiple domains like ed-tech and finance. We are working on multiple products.
Activity on Internshala
Hiring since March 2020
60 opportunities posted
8 candidates hired