Customer Service/Customer Support Internship in Mumbai at STAY ATLAS
Customer Service/Customer Support
STAY ATLASLocation(s): MumbaiStart DateImmediately
Duration6 Months
StipendRs. ₹ 5,000 - 10,000 /month
Posted On4 Oct '25
Apply By3 Nov' 25
DESCRIPTION
About the internship
Selected intern's day-to-day responsibilities include:
1. Handle client inquiries and provide detailed information about villas, availability, and pricing.
2. Coordinate with the operations and sales teams to confirm bookings and ensure smooth check-ins/check-outs.
3. Maintain booking records, guest details, and payment updates in the system or Excel sheets.
4. Communicate professionally with guests over WhatsApp, calls, and email regarding booking confirmation, property details, and policies.
5. Assist in managing online listings and responding to booking requests from platforms.
6. Follow up with leads generated from ads and social media to convert them into confirmed bookings.
7. Resolve customer queries promptly to ensure guest satisfaction.
8. Support the team in preparing daily booking reports and status updates.
9. Coordinate with villa owners or caretakers for guest requirements and special requests.
10. Contribute ideas to improve the overall booking process and guest experience.
1. Handle client inquiries and provide detailed information about villas, availability, and pricing.
2. Coordinate with the operations and sales teams to confirm bookings and ensure smooth check-ins/check-outs.
3. Maintain booking records, guest details, and payment updates in the system or Excel sheets.
4. Communicate professionally with guests over WhatsApp, calls, and email regarding booking confirmation, property details, and policies.
5. Assist in managing online listings and responding to booking requests from platforms.
6. Follow up with leads generated from ads and social media to convert them into confirmed bookings.
7. Resolve customer queries promptly to ensure guest satisfaction.
8. Support the team in preparing daily booking reports and status updates.
9. Coordinate with villa owners or caretakers for guest requirements and special requests.
10. Contribute ideas to improve the overall booking process and guest experience.
Skill(s) required
Customer Support
English Proficiency (Spoken)
English Proficiency (Written)
Hindi Proficiency (Spoken)
MS-Excel
MS-Office
Multitasking
Negotiation
Problem Solving
Teamwork
Time Management
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 4th Oct'25 and 8th Nov'25
3. are available for duration of 6 months
4. are from Mumbai only
5. have relevant skills and interests
Perks
Certificate
Flexible work hours
Free snacks & beverages
Number of openings
2
About STAY ATLAS
Stay Atlas, based in Mumbai, is a trusted name in vacation home rentals and real estate marketing. We help villa owners across India unlock their properties' potential through expert property management, professional marketing, and personalized support. About Property Atlas: As a division of Stay Atlas, Property Atlas specializes in lead generation and marketing for real estate projects. We offer innovative, result-driven solutions to connect developers with their ideal customers. Focusing on compliance, creativity, and precision, we deliver tailored marketing strategies that ensure maximum visibility and engagement while adhering to MahaRERA guidelines. Join us and be part of a team redefining vacation rentals and property marketing in India!
Activity on Internshala
Hiring since January 2025
39 opportunities posted
1 candidate hired