Customer Service/Customer Support Internship in Pune at Outmarch
Customer Service/Customer Support
OutmarchLocation(s): PuneStart DateImmediately
Duration6 Months
StipendRs. ₹ 10,000 - 11,000 /month
Posted On4 May '26
Apply By3 Jun' 26
DESCRIPTION
About the internship
Selected intern's day-to-day responsibilities include:
1. Owning overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and achieving high levels of customer satisfaction
2. Establishing a trusted and strategic advisor relationship to help drive the continued value of our products and services
3. Maintaining and developing customer success strategies and best practices, as well as customer support content
4. Communicating effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learning
5. Maintaining existing customer success metrics and data as directed
1. Owning overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and achieving high levels of customer satisfaction
2. Establishing a trusted and strategic advisor relationship to help drive the continued value of our products and services
3. Maintaining and developing customer success strategies and best practices, as well as customer support content
4. Communicating effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learning
5. Maintaining existing customer success metrics and data as directed
Skill(s) required
Client Relationship
Effective Communication
English Proficiency (Spoken)
English Proficiency (Written)
MS-Excel
MS-Office
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 4th May'26 and 8th Jun'26
3. are available for duration of 6 months
4. are from Pune only
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Strong communication and relationship-building skills to engage with customers and internal teams.
2. Experience or interest in customer success or client servicing roles.
3. Ability to understand and advocate for customer needs while coordinating with cross-functional teams.
4. Comfortable working with cloud-based SaaS platforms and quick to learn new technology.
Perks
Certificate
Letter of recommendation
5 days a week
Job offer
Additional information
Job offer:
On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 240000 /yearNumber of openings
2
About Outmarch
Outmarch offers a modern, cloud-native platform designed to facilitate smart collaboration with your associates. We provide simple and efficient solutions to enhance store operations and drive business productivity.
Activity on Internshala
Hiring since November 2023
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