Customer Service/Customer Support Internship in Sonipat at Organic Smokes
Customer Service/Customer Support
Organic SmokesLocation(s): Sonipat
Start DateImmediately
Duration6 Months
StipendRs. ₹ 25,000 /month
Posted On3 Dec '25
Apply By4 Jan' 26
DESCRIPTION
About the internship
Selected intern's day-to-day responsibilities include:
1. Addressing customer queries, concerns, and feedback via various channels (email, phone, chat, social media) promptly and professionally
2. Assisting customers in resolving issues, troubleshooting problems, and providing appropriate solutions or guidance
3. Recording interactions, issues, and resolutions in a CRM (Customer Relationship Management) system to maintain accurate records
4. Developing a deep understanding of the company's products or services to effectively assist customers and provide accurate information
5. Following up with customers to ensure their issues have been resolved satisfactorily and collecting feedback to improve services
6. Compiling reports on common customer issues, feedback trends, and frequently asked questions to help improve products/services or support processes
7. Contributing to or updating the knowledge base with new solutions, FAQs, or troubleshooting guides to assist both customers and the support team
1. Addressing customer queries, concerns, and feedback via various channels (email, phone, chat, social media) promptly and professionally
2. Assisting customers in resolving issues, troubleshooting problems, and providing appropriate solutions or guidance
3. Recording interactions, issues, and resolutions in a CRM (Customer Relationship Management) system to maintain accurate records
4. Developing a deep understanding of the company's products or services to effectively assist customers and provide accurate information
5. Following up with customers to ensure their issues have been resolved satisfactorily and collecting feedback to improve services
6. Compiling reports on common customer issues, feedback trends, and frequently asked questions to help improve products/services or support processes
7. Contributing to or updating the knowledge base with new solutions, FAQs, or troubleshooting guides to assist both customers and the support team
Skill(s) required
English Proficiency (Spoken)
English Proficiency (Written)
Hindi Proficiency (Spoken)
MS-Excel
MS-Office
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 3rd Dec'25 and 7th Jan'26
3. are available for duration of 6 months
4. have relevant skills and interests
Perks
Certificate
Letter of recommendation
Informal dress code
Number of openings
4
About Organic Smokes
Organic Smokes are tobacco-free handcrafted herbal cigarillos & cigarettes. Made with a blend of herbs like rose, green tea, mint leaves, basil, kakamachi, somlata and sagangur. Organic Smokes Bio Cigarettes are made with 100% biodegradable raw material which makes them eco-friendly. One can use Organic Smokes to relieve stress, jet lag, mood uplifting & tobacco cessation once in 4 hours.
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