Customer Success Internship in Bangalore at Pytheos Health Systems
Customer Success
Pytheos Health Systems Private LimitedLocation(s): BangaloreDESCRIPTION
About the internship
Selected intern's day-to-day responsibilities include:
1. Act as the first point of contact for customer queries via calls, chats, and emails
2. Resolve customer concerns in a timely and effective manner
3. Guide users on platform usage, consultations, and program navigation
4. Support onboarding of new clients to ensure a smooth experience
5. Conduct regular follow-ups to improve engagement and adherence
6. Identify potential drop-offs and implement retention strategies
7. Coordinate with clinical, operations, and product teams to address client needs
8. Ensure smooth scheduling and follow-ups for consultations
9. Escalate critical issues in a structured and timely manner
10. Maintain records of customer interactions and feedback
11. Track key metrics such as response time, satisfaction, and engagement
12. Support process improvements based on customer insights
Skill(s) required
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 8th Apr'26 and 13th May'26
3. are available for duration of 3 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Strong communication skills in both verbal and written formats
2. High empathy with a customer-first approach
3. Ability to manage multiple conversations and tasks efficiently
4. Basic understanding of customer service or client handling
5. Comfort with tools such as Google Sheets, CRM platforms, and communication tools
6. Proactive attitude with a sense of ownership
7. Strong problem-solving and active listening skills
8. Willingness to learn and adapt in a fast-paced environment
9. Interest in health, wellness, or digital health
Perks
2. Exposure to cross-functional collaboration across clinical, product, and growth teams
3. Opportunity to develop real-time problem-solving and client management skills
4. Possibility of full-time conversion based on performance
Number of openings
About Pytheos Health Systems Private Limited
Our core ethos is being data-driven, evidence-based, and outcome-oriented to produce health and wellness outcomes for our customers. We will make this mission possible using a networked digital platform that includes advanced diagnostics, data science, machine intelligence, digitized protocols, and persuasive mobile technologies along with human practitioners in the loop. We are a team of 50+ employees and have successfully served over 100k customers so far.