Customer Support Internship at Prisms
Customer Support
PrismsLocation(s): Pune, Karad
Start DateImmediately
Duration6 Months
StipendRs. ₹ 8,000 - 14,000 /month
Posted On17 Dec '25
Apply By16 Jan' 26
DESCRIPTION
About the internship
We are looking for a dedicated 'Customer Support Executive' to assist schools and colleges using our ERP software. The role involves resolving issues, guiding users, handling tickets/calls, and ensuring smooth product usage.
Selected intern's day-to-day responsibilities include:
1. Provide support to schools/colleges for our ERP software.
2. Handle customer queries via call, WhatsApp, email, and ticketing system.
3. Troubleshoot issues and coordinate with the technical team for resolutions.
4. Maintain daily follow-up logs and close tickets within timelines.
5. Guide users on product features and ensure a smooth onboarding.
6. Prepare daily activity reports.
Selected intern's day-to-day responsibilities include:
1. Provide support to schools/colleges for our ERP software.
2. Handle customer queries via call, WhatsApp, email, and ticketing system.
3. Troubleshoot issues and coordinate with the technical team for resolutions.
4. Maintain daily follow-up logs and close tickets within timelines.
5. Guide users on product features and ensure a smooth onboarding.
6. Prepare daily activity reports.
Skill(s) required
English Proficiency (Spoken)
Microsoft 365
Problem Solving
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 17th Dec'25 and 21st Jan'26
3. are available for duration of 6 months
4. have relevant skills and interests
Other requirements
1. Good communication skills (English preferred).
2. Basic computer knowledge (Excel, Email, CRM tools).
3. Patience and problem-solving attitude.
4. Ability to handle multiple customer queries.
5. Prior experience in customer support is preferred (not mandatory).
Perks
Informal dress code
Number of openings
5
About Prisms
We are a technology organization working in multiple domains like ed-tech and finance. We are working on multiple products.
Activity on Internshala
Hiring since March 2020
55 opportunities posted
7 candidates hired