Founders Office Internship at Attento Technologies

We're looking for a high-energy, confident, and highly communicative Founder's Office Intern who enjoys meeting people, solving problems, and getting things done.

This is a role for someone equally comfortable walking into a local business to pitch a partnership, helping a customer resolve a reward issue, testing a new app feature, putting together an investor presentation, or helping execute a user acquisition campaign on the ground.

You'll work directly with the founding team and play an important role in turning ideas into execution.

Selected intern's day-to-day responsibilities include:

A. Reward Marketplace & Operations

1. Manage and curate Attento's reward marketplace, including digital vouchers and rewards from local merchants.
2. Identify and onboard relevant local businesses and merchants to expand the rewards ecosystem.
3. Coordinate reward fulfilment and resolve issues related to vouchers, redemptions, and customer rewards.
4. Work with customers and merchants to ensure a smooth reward experience.

B. Field Sales & Merchant Partnerships

1. Conduct on-ground prospecting and sales activities to identify potential merchant partners.
2. Visit local merchants, businesses, and establishments to introduce Attento and pitch partnership opportunities.
3. Build and maintain relationships with merchant partners.
4. Identify new partnership opportunities that can help Attento grow its user base, rewards ecosystem, and business network.

C. Customer Experience

1. Handle customer queries and support requests, particularly around rewards and fulfilment.
2. Investigate issues, coordinate with relevant teams and partners, and ensure timely resolution.
3. Identify recurring customer issues and help the team improve the overall user experience.

D. Product & App

1. Help maintain and organise the product backlog in collaboration with the founding and product teams.
2. Participate in app testing and identify bugs, usability issues, and areas for improvement.
3. Test new features and releases from a real-user perspective and provide structured feedback.

E. Business & Founder's Office

1. Help prepare presentations and business materials for investors, grant programs, clients, prospects, and partners.
2. Research potential markets, partnerships, customers, and business opportunities.
3. Support the founders on ad hoc strategic and operational initiatives.
4. Take ownership of projects from idea to execution rather than simply assisting with individual tasks.

F. User Acquisition & On-Ground Campaigns

1. Plan and execute user registration and app sign-up campaigns.
2. Participate in physical activation campaigns at malls, coworking spaces, corporate campuses, events, and other high-footfall locations.
3. Engage directly with potential users, explain Attento, and help them register and start using the app.
4. Track campaign performance and suggest ways to improve user acquisition.

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