L1 Support Internship in Hyderabad at Turito
L1 Support
TuritoLocation(s): HyderabadStart DateImmediately
Duration6 Months
StipendRs. ₹ 18,100 - 22,150 /month
Posted On16 Oct '25
Apply By15 Nov' 25
DESCRIPTION
About the internship
As a 'Level 1 Support Executive' at Turito, you will deliver prompt, high-quality assistance to parents through chat, calls, and email channels. You will be the first point of contact for resolving basic queries and issues, ensuring an excellent customer experience in every interaction.
Selected intern's day-to-day responsibilites include:
1. Providing timely and accurate support through chats, calls, and emails.
2. Following standard operating procedures and knowledge base articles to resolve queries.
3. Accurately documenting and categorizing customer interactions.
4. Escalating unresolved or complex issues to higher-level support with clear notes.
5. Maintaining high standards of quality, professionalism, and empathy in all communications.
6. Meeting SLAs on first response, resolution time, and customer satisfaction.
7. Sharing feedback on recurring issues to help improve support processes.
8. Working collaboratively with the support team to drive best practices.
Selected intern's day-to-day responsibilites include:
1. Providing timely and accurate support through chats, calls, and emails.
2. Following standard operating procedures and knowledge base articles to resolve queries.
3. Accurately documenting and categorizing customer interactions.
4. Escalating unresolved or complex issues to higher-level support with clear notes.
5. Maintaining high standards of quality, professionalism, and empathy in all communications.
6. Meeting SLAs on first response, resolution time, and customer satisfaction.
7. Sharing feedback on recurring issues to help improve support processes.
8. Working collaboratively with the support team to drive best practices.
Skill(s) required
Client Interaction
Client Relationship
Customer Support
Effective Communication
Interpersonal skills
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 16th Oct'25 and 20th Nov'25
3. are available for duration of 6 months
4. are from Hyderabad only
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Perks
Certificate
Letter of recommendation
Additional information
Stipend Structure:
Fixed pay: ₹ 18,000 - 22,000 /month
Incentive pay: ₹ 100 - 150 /month
1. Company: Turito
2. Location: Hyderabad
3. Position title: L1 Support – Operations role
Number of openings
10
About Turito
Turito is a revolutionary e-learning platform designed to provide quality education both online and on campus, with highly experienced faculty (10-25 years). Turito offers two-year integrated classroom coaching for IIT-JEE and NEET aspirants at its Hyderabad campus, as well as online coaching for a wide range of competitive exams. These include IIT-JEE, NEET, SAT, ACT, PSAT, Subjective SAT, AP exams, Olympiads, and foundation courses for students from Class 4 to 12 (CBSE, ICSE, and State syllabi). Additionally, Turito provides comprehensive support in the college application process, helping students gain admission into top Ivy League schools. The platform is committed to delivering high-quality education in subjects such as English, mathematics, reading comprehension, and writing skills, with a proven track record of success in competitive exams.
Activity on Internshala
Hiring since June 2024
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