Online Reputation Management (ORM) Internship in Gurgaon at Internshala
Online Reputation Management (ORM)
InternshalaLocation(s): Gurgaon
DESCRIPTION
About the internship
1. Monitor platforms including LinkedIn, YouTube, Instagram, Facebook, Google Play Store, Google My Business (GMB), App Store, Reddit, Quora, Mouthshut, and Trustpilot for brand mentions, feedback, and escalations.
2. Respond to user queries, complaints, and feedback within 24-48 hours, ensuring empathetic, clear, and solution-oriented communication.
3. Drive LinkedIn outreach campaigns to encourage authentic user reviews.
4. Track, analyze, and report monthly reputation metrics and maintain the Branding MIS.
5. Execute Play Store review campaigns in partnership with other teams.
6. Connect with recently placed students to verify placement details and coordinate success story recordings and documentation.
Skill(s) required
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 10th Sep'26 and 15th Oct'26
3. are available for duration of 6 months
4. have relevant skills and interests
Other requirements
1. Strong written and verbal communication skills.
2. Excellent problem-solving abilities with an empathetic approach to conflict resolution.
3. Basic understanding of social media platforms, online reputation management, and user engagement.
4. Ability to work cross-functionally with content and marketing teams.
Who Can Apply:
1. Individuals with strong communication and interpersonal skills.
2. Candidates who are active on major social platforms and understand digital user behavior.
3. Those who can handle feedback professionally and maintain brand consistency across channels.
Perks
Number of openings
About Internshala
Our ed-tech platform, Internshala Trainings [https://trainings.internshala.com] offers short-term certification courses to help students, professionals, and job seekers upskill. We also offer beginner-friendly placement guarantee courses that come with industry-recognized certifications and a job guarantee.