Operations Internship in Delhi at Cognizavest
Operations
CognizavestLocation(s): Delhi
DESCRIPTION
About the internship
1. Manage batch operations daily: track course start/end dates, schedules, attendance, and batch-wise student lists.
2. Ensure smooth onboarding: add students to WhatsApp groups and Google Classroom and share onboarding instructions/important updates on time.
3. Handle student support and coordination: resolve queries via call/WhatsApp/email and escalate to the right team member when needed.
4. Coordinate certificates end-to-end: verify details, ensure certificates are created correctly, and maintain batch-wise certificate status.
5. Manage certificate dispatch & tracking: coordinate courier, update tracking, and maintain dispatch records systematically.
6. Support front-desk and calling: attend walk-in inquiries, share course/service information, capture lead details, and assist with follow-ups/confirmations.
Skill(s) required
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 3rd Mar'26 and 7th Apr'26
3. are available for duration of 6 months
4. are from Delhi only
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Must be comfortable working from office (offline) and handling walk-in inquiries professionally.
2. Strong communication skills (Hindi + English preferred) for student queries, calls, and coordination.
3. Highly organized and detail-oriented, can manage lists, batches, certificates, and records without errors.
4. Can handle multiple tasks daily (support, coordination and dispatch tracking) with calmness and discipline.
5. Good with Google tools (Google Sheets, Docs, Drive) and able to learn Google Classroom/WhatsApp workflows quickly.
6. Takes responsibility for tasks end-to-end and ensures closures, not just updates.
7. Comfortable with calling and follow-ups for confirmations, reminders, and basic lead coordination.
8. Punctual, reliable, and process-driven, able to follow SOPs and maintain documentation consistently.
9. Prior experience in operations/admin/customer support (internship/part-time) is a plus, but not mandatory.