Operations Internship at Step Consultancy
Operations
Step ConsultancyLocation(s): Navi Mumbai, Mumbai (Hybrid)
DESCRIPTION
About the internship
1. Manage and update cab schedules across internal tools and third-party booking platforms
2. Communicate with drivers to ensure timely departures and resolve on-ground issues
3. Confirm passenger attendance and assist customers with boarding & pickup instructions
4. Monitor cab routes in real time to anticipate delays and offer solutions
5. Provide daily operational reports and assist in data tracking
6. Collaborate with the team to improve operational processes and customer experience
7. Handle emergency cases and route-related escalations during shifts
Skill(s) required
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 21st May'25 and 4th Aug'25
3. are available for duration of 6 months
4. are from Navi Mumbai, Mumbai only
5. have relevant skills and interests
Other requirements
Proficiency in Microsoft Excel & Google Sheets (for scheduling & tracking)
Presentation skills (PowerPoint/Google Slides) for internal reporting
Strong problem-solving ability and presence of mind in live scenarios
Excellent communication (verbal & written) in English, Hindi (Marathi is a plus)
Strong organizational and time-management skills
Comfortable working with basic tech tools (WhatsApp Business, GPS apps, online forms)
A customer-first mindset and the ability to work calmly under pressure