Operations Internship in Mumbai at Roology
Operations
RoologyLocation(s): Mumbai
Start DateImmediately
Duration3 Months
StipendRs. ₹ 7,000 - 10,000 /month
Posted On9 Apr '26
Apply By9 May' 26
DESCRIPTION
About the internship
Roology is a direct-to-consumer fashion brand focused on made-to-order garments, operating with a hands-on approach and strong attention to detail across every stage of the customer journey. The company emphasizes speed, ownership, and system-driven execution while building scalable processes, ensuring each order is managed seamlessly from initial customer interaction to final delivery.
Selected intern's day-to-day responsibilities include:
1. Capture incoming orders on Shopify and update the Order Management Sheet accurately and on time
2. Coordinate pre-confirmation checks including stock availability and production timelines between teams
3. Execute order confirmation protocols through calls and messages and update records accordingly
4. Create and share job cards with accurate SKU, customer details, sizing, product images, and timelines
5. Coordinate with the production team to track order progress and flag delays proactively
6. Record and update quality check stages (QC1, QC2) and maintain accurate status on the OMS
7. Book shipments and update tracking details in the OMS
8. Share tracking information with customers at the time of dispatch
9. Monitor shipment status and resolve NDR and RTO issues in coordination with relevant teams
10. Capture customer complaints across WhatsApp, Instagram, and email
11. Acknowledge, classify, and assign complaints to the appropriate teams within defined timelines
12. Follow up on complaints to ensure timely resolution and update closure feedback in the OMS
13. Reach out to customers post-delivery to collect feedback and product photos
14. Log and maintain customer data in shared drives and update the team accordingly
15. Participate in monthly performance reviews to analyze orders, identify patterns, and suggest improvements
16. Support tracking and improvement of operational metrics across quality checks, delivery, and customer service
Selected intern's day-to-day responsibilities include:
1. Capture incoming orders on Shopify and update the Order Management Sheet accurately and on time
2. Coordinate pre-confirmation checks including stock availability and production timelines between teams
3. Execute order confirmation protocols through calls and messages and update records accordingly
4. Create and share job cards with accurate SKU, customer details, sizing, product images, and timelines
5. Coordinate with the production team to track order progress and flag delays proactively
6. Record and update quality check stages (QC1, QC2) and maintain accurate status on the OMS
7. Book shipments and update tracking details in the OMS
8. Share tracking information with customers at the time of dispatch
9. Monitor shipment status and resolve NDR and RTO issues in coordination with relevant teams
10. Capture customer complaints across WhatsApp, Instagram, and email
11. Acknowledge, classify, and assign complaints to the appropriate teams within defined timelines
12. Follow up on complaints to ensure timely resolution and update closure feedback in the OMS
13. Reach out to customers post-delivery to collect feedback and product photos
14. Log and maintain customer data in shared drives and update the team accordingly
15. Participate in monthly performance reviews to analyze orders, identify patterns, and suggest improvements
16. Support tracking and improvement of operational metrics across quality checks, delivery, and customer service
Skill(s) required
English Proficiency (Spoken)
English Proficiency (Written)
Google Sheets
MS-Excel
Shopify
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 9th Apr'26 and 14th May'26
3. are available for duration of 3 months
4. are from Mumbai only
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Interest in operations within a fashion or direct-to-consumer brand environment
2. Ability to handle coordination across multiple teams and workflows
3. Strong attention to detail in managing data and processes
4. Comfortable communicating with customers across different platforms
5. Ability to work in a fast-paced, execution-driven setup
6. Ownership mindset with a willingness to take responsibility from the beginning
Perks
Certificate
Informal dress code
Additional information
1. Role provides end-to-end exposure to operations of a direct-to-consumer fashion brand
2. Opportunity to take real ownership of tasks from the first week
3. Direct interaction and learning from the founder and senior team
4. Potential full-time opportunity based on performance after 3 months
5. Application requires submission of CV along with a short note explaining interest in fashion operations
2. Opportunity to take real ownership of tasks from the first week
3. Direct interaction and learning from the founder and senior team
4. Potential full-time opportunity based on performance after 3 months
5. Application requires submission of CV along with a short note explaining interest in fashion operations
Number of openings
2
About Roology
Roology is a Mumbai based fashion label focused on silhouette heavy occasion wear for bold, expressive women. The brand combines strong design philosophy with contemporary storytelling to create statement pieces that celebrate individuality and confidence.
Activity on Internshala
Hiring since March 2026
1 opportunity posted