OTA Executive Internship in Navi Mumbai at ILIF HOTELS AND RESORTS

Selected intern's day-to-day responsibilities include:

A. Property listing management :
1. Initial setup: Assisting with creating property listings across various OTAs, ensuring all necessary information (property name, location, description, photos, amenities, policies, etc.) is accurate and compelling.
2. Content optimization: Reviewing and optimizing property content to enhance visibility on OTAs. This includes ensuring that descriptions are clear, high-quality images are uploaded, and the listings are consistent across platforms.

B. Pricing & availability management:
1. Assisting with updating pricing and availability on all platforms, ensuring synchronization across OTAs to avoid overbooking or discrepancies.
2. Rate parity: Ensuring the rates listed on OTAs are consistent with the property's website or other distribution channels to avoid conflicts.

C. Channel management:
1. Managing OTAs dashboard: Assisting with managing the property's performance and rates through a Channel Manager or directly on each OTA platform.
2. Rate & availability synchronization: Ensuring that rates, availability, and promotions are updated across all OTAs in real time, avoiding any discrepancies between the platforms.
3. Analyzing performance metrics: Tracking key performance indicators (KPIs) such as booking conversion rates, occupancy rates, and revenue per available room (RevPAR) to identify trends and opportunities for improvement.

D. Managing day-to-day queries from OTAs:
1. Query resolution: Responding to day-to-day queries from OTAs regarding bookings, cancellations, special requests, or updates on property details.
2. Booking support: Handling any issues with bookings, such as resolving discrepancies or facilitating modifications to ensure smooth guest experiences.
3. Collaboration with account managers: Communicating with OTA account managers to troubleshoot issues, address concerns, and improve listing visibility.

E. Review monitoring and response:
1. Review monitoring: Regularly checking and analyzing guest reviews on OTAs, looking for feedback about the property, and identifying any recurring issues or praise.
2. Response management: Crafting professional and courteous responses to guest reviews, both positive and negative, to enhance the property's reputation and guest experience.
3. Feedback incorporation: Working with the property team to incorporate guest feedback, addressing complaints, and improving services based on customer input.

F. Reporting & data analysis:
1. Daily/Weekly reporting: Assisting in preparing performance reports, detailing bookings, cancellations, guest reviews, and OTA commission costs.
2. Market analysis: Analyzing the competitive landscape by comparing the property's performance with similar properties listed on OTAs, identifying gaps, and recommending strategies for improvement.
3. Identifying opportunities: Highlighting promotions or marketing campaigns from OTAs that can benefit the property, such as special deals, discounts, or seasonal offers.

G. Training and development:
1. Learning OTA platforms: Gaining hands-on experience in how each OTA platform works, and understanding their policies, interfaces, and booking systems.
2. Vendor relationship management: Developing relationships with OTA representatives to understand their needs and how to maximize the visibility and performance of properties listed.

H. Communication and coordination:
1. Cross-departmental Communication: Coordinating with other teams (marketing, front desk, reservations, etc.) to ensure accurate information is shared across all departments and with OTAs.
2. Guest communication: Assisting with pre-arrival communication and special guest requests that may come through OTAs.

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