Customer Service/Customer Support Part Time Internship at Tech Analogy, Ahmedabad
Customer Service/Customer Support
Tech AnalogyLocation(s): Ahmedabad
Start DateImmediately
Duration5 Months
StipendRs. ₹ 10,000 - 15,000 /month
Posted On27 Oct '25
Apply By26 Nov' 25
DESCRIPTION
About part time job/internship
Key Responsibilities
1. Learner Engagement & Support
- Act as the primary point of contact for learners throughout their training journey.
- Handle queries through calls, emails, and chat with professionalism and clarity.
- Guide learners on LMS access, live sessions, and submission processes.
2. Communication & Coordination
- Conduct onboarding calls and assist in program orientation.
- Coordinate with internal teams for session schedules and updates.
- Track attendance, progress, and engagement metrics.
3. CRM & Data Management
- Maintain detailed records of learner interactions and resolutions.
- Update CRM systems and generate periodic reports for the operations team.
- Ensure data accuracy across communication and tracking platforms.
4. Feedback & Escalations
- Gather feedback from learners on sessions and mentors.
- Escalate unresolved issues to senior team members promptly.
- Contribute ideas to improve learner satisfaction and retention.
5. Cross-Functional Collaboration
- Work with operations, marketing, and academic teams to streamline communication.
- Assist in drafting announcements, updates, and reminder messages.
1. Learner Engagement & Support
- Act as the primary point of contact for learners throughout their training journey.
- Handle queries through calls, emails, and chat with professionalism and clarity.
- Guide learners on LMS access, live sessions, and submission processes.
2. Communication & Coordination
- Conduct onboarding calls and assist in program orientation.
- Coordinate with internal teams for session schedules and updates.
- Track attendance, progress, and engagement metrics.
3. CRM & Data Management
- Maintain detailed records of learner interactions and resolutions.
- Update CRM systems and generate periodic reports for the operations team.
- Ensure data accuracy across communication and tracking platforms.
4. Feedback & Escalations
- Gather feedback from learners on sessions and mentors.
- Escalate unresolved issues to senior team members promptly.
- Contribute ideas to improve learner satisfaction and retention.
5. Cross-Functional Collaboration
- Work with operations, marketing, and academic teams to streamline communication.
- Assist in drafting announcements, updates, and reminder messages.
Skill(s) required
Analytical Thinking
Client Interaction
Client Relationship
Client Relationship Management (CRM)
Data Analysis
Effective Communication
English Proficiency (Spoken)
English Proficiency (Written)
Interpersonal skills
MS-Excel
MS-Office
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for the part time job/internship
2. can start the part time job/internship between 27th Oct'25 and 1st Dec'25
3. are available for duration of 5 months
4. are from Ahmedabad only
5. have relevant skills and interests
Perks
Certificate
Letter of recommendation
Number of openings
5
About Tech Analogy
Our team at 'My Equation' is a tightly knit group of passionate individuals with a shared objective of achieving consistently excellent results as well as having fun in the process, welcoming, and growing. Made up of creative and enthusiastic individuals with a fusion of various backgrounds and defined futuristic ideologies. 'My Equation' aims to provide top-notch products with a reliance on cutting-edge technology. It's our secret recipe for an unsolved equation. With the motto to build a community of students and provide them with resources to find their way in the world through workshops and boot camps, 'My Equation' gives the next generation a platform to innovate, get inspired, and come up with ideas. We, at 'My Equation also aim to provide top-notch educational facilities to students around the world so that they can learn the materials and be more knowledgeable.
Activity on Internshala
Hiring since June 2021
268 opportunities posted
258 candidates hired