Customer Service/Customer Support Part Time Internship at Paudhewale.com, Patna
Customer Service/Customer Support
Paudhewale.comLocation(s): Patna (Hybrid)
Start DateImmediately
Duration3 Months
StipendRs. ₹ 6,000 - 10,000 /month
Posted On17 Aug '25
Apply By18 Sep' 25
DESCRIPTION
About part time job/internship
Selected intern's day-to-day responsibilities include:
1. Communicate effectively with customers via phone, WhatsApp, and email.
2. Resolve complaints, address product queries, and ensure a smooth post-order experience.
3. Collect and analyze customer feedback to help improve service quality.
4. Coordinate with sellers to ensure timely order processing and fulfillment.
5. Guide new sellers on how to list products, follow packaging norms, and understand platform policies.
6. Maintain documentation of seller details and product quality benchmarks.
7. Monitor incoming orders, confirm dispatch timelines, and follow up on delivery status.
8. Work with the logistics and operations team to avoid delays or errors.
9. Ensure seller listings meet quality standards and customer expectations.
10. Prepare daily reports for seller activities, escalations, and resolved issues.
11. Recommend improvements in internal processes from both a seller and customer point of view.
12. Be the voice of the customer and the platform- helping both sides succeed.
1. Communicate effectively with customers via phone, WhatsApp, and email.
2. Resolve complaints, address product queries, and ensure a smooth post-order experience.
3. Collect and analyze customer feedback to help improve service quality.
4. Coordinate with sellers to ensure timely order processing and fulfillment.
5. Guide new sellers on how to list products, follow packaging norms, and understand platform policies.
6. Maintain documentation of seller details and product quality benchmarks.
7. Monitor incoming orders, confirm dispatch timelines, and follow up on delivery status.
8. Work with the logistics and operations team to avoid delays or errors.
9. Ensure seller listings meet quality standards and customer expectations.
10. Prepare daily reports for seller activities, escalations, and resolved issues.
11. Recommend improvements in internal processes from both a seller and customer point of view.
12. Be the voice of the customer and the platform- helping both sides succeed.
Skill(s) required
Client Interaction
Client Relationship
Customer Acquisition
Customer Support
English Proficiency (Spoken)
English Proficiency (Written)
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for the part time job/internship
2. can start the part time job/internship between 13th Aug'25 and 18th Sep'25
3. are available for duration of 3 months
4. are from Patna only
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Based in Patna ( willing to work from the Agamkuan office): This is an in-office internship only.
2. Strong communication skills in Hindi and English.
3. Interest in gardening, agriculture, or plant care is highly preferred.
4. Students from agriculture, horticulture, or botany backgrounds are encouraged to apply.
5. A proactive problem solver, team player, and quick learner.
Perks
Certificate
Flexible work hours
Informal dress code
Additional information
Stipend Structure:
Fixed pay: ₹ 4,000 - 5,000 /month
Incentive pay: ₹ 2,000 - 5,000 /month
Number of openings
2
About Paudhewale.com
At PaudheWale Marketplace, we're passionate about bringing the beauty and benefits of nature into your life. As avid gardeners and nature enthusiasts, we understand the joy and satisfaction that comes from nurturing plants and creating vibrant green spaces. That's why we've made it our mission to provide gardening enthusiasts across India with everything they need to cultivate thriving gardens and connect with nature on a deeper level. Our Story: Paudhewale: Marketplace began with a simple yet powerful vision: to make gardening accessible to everyone, regardless of their skill level or experience. Founded in the year 2022, our journey started with a small team of dedicated horticulturists and gardening enthusiasts who shared a common goal: to inspire and empower individuals to embrace the joys of gardening and experience the transformative power of nature firsthand.
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