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SunbaseData is hiring for Technical Support intern on Internshala | Apply now

Technical Support
SunbaseDataLocation(s): Work From Home
Start DateImmediately
Duration3 Months
StipendRs. ₹ 30,000 /month
Posted On15 Sep'23
Apply By29 Sep' 23
DESCRIPTION

About SunbaseData
We are a US-based software company that has been around for the past 7 years and provides software services for niche markets. Our company is already highly successful, profitable, and operating fast-paced in our development roadmap as we continue to gain market share. The company stability is extremely strong as we already have an established client base and sound financials. Currently, we have 6-7 members based in India and work exclusively remotely using platforms, such as Slack, GoogleMeet, and other technologies.
Activity on Internshala
Hiring since July 2023
5 opportunities posted
About the work from home job/internship
Selected intern's day-to-day responsibilities include:

1. Customer Support: Respond to customer inquiries and technical issues through various channels, including email, phone, chat, and remote desktop support.
2. Problem Resolution: Diagnose and troubleshoot software-related problems, providing timely and accurate solutions to customers. Collaborate with the development team to escalate and resolve complex issues.
3. Documentation: Maintain detailed records of customer interactions and solutions provided in a knowledge base. Contribute to the creation and updating of technical support documentation and FAQs.
4. Customer Training: Assist customers in understanding and effectively using our software products. Provide training and guidance on best practices.
5. Bug Reporting: Identify and document software bugs and other product-related issues. Collaborate with the development team to prioritize and track bug fixes.
6. Product Improvement: Act as a liaison between customers and the development team to relay customer feedback and feature requests. Provide valuable insights to help improve product functionality and usability.
7. Quality Assurance: Participate in software testing and quality assurance processes to ensure the release of stable and reliable software updates.
8..Team Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure a seamless customer experience.
Skill(s) required
Quality Assurance/Quality Control (QA/QC) Software Testing
Earn certifications in these skills
Who can apply

Only those candidates can apply who:

1. are available for the work from home job/internship

2. can start the work from home job/internship between 15th Sep'23 and 20th Oct'23

3. are available for duration of 3 months

4. have relevant skills and interests

Perks
Flexible work hours 5 days a week Job offer
Number of openings
5

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